When you place an order in our store, it progresses through various statuses.

Here’s a simple explanation of each status to help you better understand your order's progress:

Meaning:
Your order has been successfully placed and is currently being prepared. The items have not yet been packed or shipped.

Next Steps:
You don't need to do anything further. You'll receive a notification once your order is on its way.

Meaning:
Your order has been packed and shipped! It’s now on its way to you.

Next Steps:
Use the tracking link provided in your shipping confirmation email to follow your package's journey.

Meaning:
Some items from your order have shipped, while others are still processing.

Next Steps:
Watch for additional shipping notifications. You can track items already shipped using the provided tracking information.

Meaning:
Your order or payment is still being processed. This may occur during peak times or due to delays in payment verification.

Next Steps:
This usually resolves itself automatically. If the status remains pending for an extended period, please contact customer support.

Meaning:
Your order was canceled either by your request, due to payment issues, or because of stock availability.

Next Steps:
Check your email for detailed information and contact customer support with any questions.

Meaning:
Your order has been refunded either partially or fully.

Next Steps:
Refunds typically appear in your bank account within 5-7 business days, depending on your payment method.

Meaning:
Your order was successfully delivered.

Next Steps:
If you haven't received your package, first check with neighbors or your local postal service. If the problem persists, contact our support team.

Always make sure your contact information and delivery address are correct at checkout to avoid delays or issues with your order.

If you have further questions or concerns, please reach out to our customer support. We’re always happy to help!

Happy shopping! 💛✨