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My discount code isn't working? What can I do?
My discount code isn't working? What can I do?
Updated over 2 weeks ago

Having trouble applying your discount code at checkout? Here are some tips that might help:

Are you logged into your Creamy Fabrics account?
Some discount codes are linked to specific email addresses. If you received your code via email, make sure to log in with the same email address to redeem your discount.

Is your discount code still valid?
Many discount codes have expiration dates. Double-check the original message or email to ensure your code is still valid.

Do you have sale items in your basket?
Discount codes usually can't be combined with sale items or ongoing promotions. You might want to save your code for your next purchase of non-sale items!

Have you entered the code exactly as provided?
Discount codes can be case-sensitive. Make sure you've entered your code correctly, verifying if it should be in uppercase, lowercase, or mixed.

Are you confusing "0" with "O"?
We know this can sometimes be tricky! Check carefully whether your code contains the number zero (0) or the letter "O".

Still unable to redeem your discount code?
Send us a message, and someone from our team will gladly assist you!

Please note: Unfortunately, we're unable to apply a discount to an order once it has been completed.

Good to know...

Only one discount code can be used per order.

Discount codes cannot be applied to the purchase of electronic gift cards.

Discount codes may not be combinable with ongoing promotions. Unfortunately, we can't apply any codes once your payment has been accepted, so make sure to enter your discount before checking out.

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