Where can I view my outstanding invoice?
You can view your outstanding invoices or amounts in your chosen payment method, such as in the Klarna or PayPal app. If you made an immediate bank transfer, there will be no outstanding invoice, as it has been settled immediately.
Where can I find my online invoice?
Once you’ve placed your order with us, you will receive an order confirmation email that includes your online invoice. Additional information can also be found in the Klarna or PayPal app, depending on the payment method you selected.
Why was my payment declined?
This can have several reasons, such as insufficient funds or a more significant issue with the payment method. Please contact your payment provider for further assistance.
Can I pay by invoice or in installments?
With Klarna or PayPal, you can also pay by invoice or in installments.
I’ve registered an exchange/return, what should I do about the remaining payment with Klarna/PayPal?
To ensure a smooth process, you should settle the outstanding amount in case of an exchange to avoid any issues with the payment provider. You can register the return with your chosen payment method to stop the payment request.
What payment methods are accepted?
We accept:
Kreditkarte
PayPal
Klarna
Applepay
Google Pay
Amazon Pay
Are there additional fees for certain payment methods?
No, there are no fees for the accepted payment methods.
Can I pay in a different currency?
Yes, the amount will be automatically converted to the corresponding currency, so you can easily pay with us.