Products you wish to return must be registered and shipped via our returns portal within 14 days of delivery, according to the tracking information.
⚠️ Returns that arrive after the return period or were not registered through our portal will be declined and sent back to you.
Which items can I return?
You can return any item that is in its original condition, meaning:
With tags attached
With hygiene seals intact
Unwashed and unworn
Do you offer exchanges?
Yes! You can register your exchange (or return) via this link:
🔗 https://creamyfabrics.returnsportal.online/
When will I receive my refund?
Refunds may take up to 15 business days after your return has arrived at our warehouse. The refund will be issued to your original payment method or as store credit, depending on the refund option you selected.
Can I combine multiple returns in one package?
Please send each return separately. Our system cannot process multiple returns from different orders in the same package, which may lead to issues.
To ensure a smooth return process, please pack and send each return individually.