What are your delivery times and costs?
The delivery time within Germany is 3-5 business days (Mon-Fri). During special promotions (e.g., Black Friday), delivery may take up to 10 business days. In rare cases, certain products may experience delays and be delivered separately.
You will find the exact delivery time in your order confirmation. Sometimes, delays can occur due to the courier (DHL). You can check the status of your order anytime in your customer account.
For orders up to 49 €, shipping costs of 3.95 € apply within Germany. For more information about shipping costs, visit:
https://hilfe.creamyfabrics.de/de/articles/10903372-rucksendekosten
How can I check my order and delivery status?
Once your order is packed and ready for shipment, you will receive an email with the shipping details. This email will include a list of your products and the tracking number. You can also check this information anytime in your customer account.
How is the delivery made, and which shipping carrier is used?
We work exclusively with DHL as our shipping carrier. The exact delivery time depends on the DHL courier, but you can also modify your preferred delivery option through the tracking system.
Do you ship to Packstations or Post Offices?
Yes, you can provide your Packstation or Post Office address for delivery. Please remember to include your post number to ensure that your order is shipped without any delays.
What happens if my order cannot be delivered?
Please check the delivery details provided during your order, as there may have been an incorrect entry. If you notice that your package is on its way back to us, feel free to contact us and open a ticket for assistance.